Items related to Race Trap: Smart Strategies for Effective Racial Communicati...
You've learned that one of your white employees is having an "attitude problem" You are having difficulty selling to customers of other races.You're white, and you believe that your black supervisor is unfairly critical of your work.
Any of these situations can lead to crippling lawsuits and career-stopping confrontations if handled incorrectly.
The Race Trap delivers a surefire antidote to the complex problems of race in the workplace. Facing explosive situations head-on, Dr. Robert L. Johnson and Dr. Steven Simring provide uncompromising insight and advice on improving interracial communication, ending racial confrontation -- and simply getting on with the business of business.
Writing for executives, managers, supervisors, employees, and sales professionals, Johnson and Simring, both physicians and experts in the field of racial communication, provide readers with hard-edged advice for:choosing the most effective strategies for dealing with customers , coworkers, and supervisors of different races.recognizing covert attitudes and biases that undermine successavoiding racially charged "code words" that can cause big trouble.
The authors also give useful guidelines for navigating racially charged situations that take place in the course of everyday life, such as:dealing effectively with doctors, educators, and police officers of other racesreceiving better service in restaurants, stores, and airportshelping children succeed in an increasingly diverse environment.
The Race Trap is based on years of research and professional experience. The chapters include step-by-step guidelines, compelling anecdotes, and a self-scoring Racial Intelligence Quotient (RQ) Test.
In a field inundated with overheated rhetoric and few answers a to real-life problems, The Race Trap cuts through the hype and offers smart solutions for navigating the tricky terrain of race relations. The authors do not seek to alter anyone's personal beliefs or political views. Their mission is to help readers avoid trouble and to become more savvy in all interracial situation.
The authors invite to share their own experiences, comments, and questions with them. Those who would like to join the dialogue or want updated information about upcoming programs and appearances can visit their website:
"synopsis" may belong to another edition of this title.
From Publishers Weekly:
In business, it's not productive to try to alter people's racial biases, at least in the short run, declare Johnson, a black pediatrician, and Simring, a white psychiatrist, who have worked together since 1976. Nor do they believe that questions about issues like affirmative action are resolvable. The more pressing issue, in their view, is what they call racial intelligence, a capacity to negotiate racial terrain in the workplace, daily life and the bureaucratic system. They begin with a test that includes questions such as how a white professional should deal with a colleague who tells racist jokes, or how a black salesperson should deal with the fact that many white customers gravitate toward white salespeople, or whether a white salesclerk should acknowledge that his innocuous interjection "boy" might be interpreted as offensive by a black customer. Later in the book, the authors tease out the implications of possible responses. (For example, the white salesclerk should apologize if it seems like the customer has taken offense; if not, he should ignore it and concentrate on closing the sale.) The authors offer principles for better communication (e.g., don't pretend to be color-blind) and discuss strategies in the workplace and in sales. Some advice may rankleDone black salesman they quote advises young black men in his field to conceal Afrocentric names if they want to deal with whites. Still, this hardheaded bookDwhich declares that sometimes reason must trump even justified emotionDprovides much practical advice. (Nov. 1)
Copyright 2000 Reed Business Information, Inc.
From Booklist:
Copyright 2000 Reed Business Information, Inc.
Johnson is a black pediatrician; Steven Simring, a main coauthor, is a white psychiatrist. Both are professors at the New Jersey Medical School, where they met in 1976 and had to reckon with the aftermath of racial confrontations brought on by New Jersey's decision to build a new health sciences university in Newark's decaying inner city. Together they worked to develop a program to enable people to become more "racially intelligent." Johnson and Simring acknowledge up front that it is "next to impossible" to eliminate existing bias. They hope, instead, to give people the skills necessary to avoid or eliminate situations in which racial misunderstandings can result. The authors developed the Racial Intelligence Quotient to help diagnose difficulties in "negotiating diversity encounters," and they explain their eight-step process for communicating effectively across racial lines. They discuss the "language of race" and contrast overt, covert, and accidental racism. Although their focus is on the workplace, the authors also consider situations in everyday life, and they devote a separate chapter to raising "racially smart" children. David Rouse
Copyright © American Library Association. All rights reserved
Copyright © American Library Association. All rights reserved
"About this title" may belong to another edition of this title.
- PublisherDiane Pub Co
- ISBN 10 0756761581
- ISBN 13 9780756761585
- BindingHardcover
- Number of pages239
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