A Culture of Service: Creating Superior Customer Service That Lasts! - Softcover

Prior to founding Customer Centered Consulting Group, Inc., David Reed served with Andersen Consulting, Exxon, and Walt Disney World. Using his unique ability to combine technical information with outstanding interpersonal skills, David Reed has made his mark on the business community by teaching companies of all sizes how to enhance organizational effectiveness and increase customer service. David resides in Frisco Texas and travels throughout the country, helping schools, churches, corporations, and government agencies identify their strengths and weaknesses. Then, by working with leadership teams and teaching simple processes, he helps organizations create and implement common-sense solutions to their problems. Well-known as a speaker and trainer in corporate America, David also has been a featured guest and expert on programs and panels exploring various customer service issues.