Transformations: 7 Roles to Drive Change by Design - Softcover

Design is now the key driver of innovation and change within organisations across the globe. Learn how, when and why to use design to drive change in your organisation.

TRANSFORMATIONS: 7 Roles to Drive Change by Design documents how design is being used to support change across different organisations, countries and sectors, sharing the stories of experts in their fields at varying stages of their transformative journeys. We feature 13 organisations including Steelcase, Spotify, Deloitte Australia, SAP, Telstra, US Department of Veterans Aairs and Accenture & Fjord.|TRANSFORMATIONS:
7 Roles to Drive Change by Design

Joyce Yee, Emma Jeeries & Kamil Michlewski

We present seven roles for change that are paramount to creating impactful outcomes and transformative learning experiences for organisations roles that are used to influence the development of products and services, the shape of the organisation itself and, most importantly, their ability to embrace change. These seven roles can transform your organisation to be more innovative, human-centred and resilient.

Cultural Catalyst
Framework Maker
Humaniser
Power Broker
Friendly Challenger
Technology Enabler
Community Builder

Featured Organisations:

Steelcase
Accenture & Fjord
ZOOM Education for Life
Deloitte Australia
Bumrungrad Hospital
Spotify
Itaú Bank
Telstra
US Department of Veterans Aairs
SAP
Adur and Worthing Councils
Satellite Applications Catapult
Innovation Studio Fukuoka

Expert Interviews:

Peter Coughlan
GK VanPatter
Mark Vernooj
Mariana Amatullo
Brenton Can
Christian Bason
Beatriz Lara Bartolomé
|TRANSFORMATIONS:
7 Roles to Drive Change by Design

Joyce Yee, Emma Je?eries & Kamil Michlewski

We present seven roles for change that are paramount to creating impactful outcomes and transformative learning experiences for organisations–roles that are used to influence the development of products and services, the shape of the organisation itself and, most importantly, their ability to embrace change. These seven roles can transform your organisation to be more innovative, human-centred and resilient.

Cultural Catalyst
Framework Maker
Humaniser
Power Broker
Friendly Challenger
Technology Enabler
Community Builder

Featured Organisations:

Steelcase
Accenture & Fjord
ZOOM Education for Life
Deloitte Australia
Bumrungrad Hospital
Spotify
Itaú Bank
Telstra
US Department of Veterans A?airs
SAP
Adur and Worthing Councils
Satellite Applications Catapult
Innovation Studio Fukuoka

Expert Interviews:

Peter Coughlan
GK VanPatter
Mark Vernooj
Mariana Amatullo
Brenton Ca?n
Christian Bason
Beatriz Lara Bartolomé

JOYCE YEE, PhD is a design researcher, author and designer. She is currently an Associate Professor at the UK’s Northumbria University’s Design School teaching interaction, service and innovation approaches across undergraduate and postgraduate levels. In 2013 she published Design Transitions’, a book about how design practices are changing. She has over 15 years working experience in a wide range of academic and professional environments as a user researcher and as an interaction and service designer. Joyce’s research is focused on the value, role and impact of design in organisational contexts.

EMMA JEFFERIES, PhD is a business coach and service designer, and is the co-author of the book Design Transitions’ (BIS, 2013). She holds a PhD in design and is part of the Design Thinkers Group. Her natural habitat is out in the wild, working with global innovation teams, consultancies and governments in South America, Asia, the Middle East and Europe. Emma helps organisations become more productive by facilitating people in working together to reveal a core purpose, daily practices and a vision. She is currently working with a UK government department creating empathy practices.

KAMIL MICHLEWSKI, PhD is a brand strategy and innovation consultant, author and speaker. Kamil was awarded a PhD on the subject of design and business in 2006. Over the last 10 years he has been helping blue-chip clients such as Electronic Arts, Marriott, Nestle, Sony, and Visa with challenges ranging from category growth and brand positioning to human-centred innovation. In 2015 Kamil published a book titled Design Attitude’, which explores the nuances of design in the context of innovation and organisational cultures.

The authoring team has successfully published Design Transitions in October 2013. The authors individually have established research publication on design methods, tools and social practices of designers. Joyce and Emma have worked successfully together on a previous research project.